B&H Photo Return Policy 2026: 30-Day Guide

Policy details verified on March 19, 2026 | Source: B&H Photo Official Return Policy Page

We monitor B&H's policy for changes and update this guide accordingly.

B&H Photo Return Policy: Quick Reference Summary [2026]

Before you dig into the details, here's everything you need at a glance. The B&H return policy gives you a 30-day window from the delivery date to return most items - but the exceptions and conditions trip up a lot of shoppers, especially those buying computers or large monitors.

⚠️ Important: Opened computers, opened monitors 37" and larger, and opened software are NON-RETURNABLE at B&H unless defective. This catches many first-time buyers off guard - read Section 4 before purchasing.

What's your situation?

• Returning a computer or laptop? → Jump to Non-Returnable Items

• Charged a restocking fee? → Jump to Restocking Fee

• Past the 30-day window? → Jump to After 30 Days

• Received a defective item? → Jump to Defective Returns

• Comparing with Amazon? See our amazon return policy guide

• Comparing with Best Buy? See our best buy return policy guide

Understanding B&H Photo's Return Policy: What Makes It Different

B&H Photo Video isn't your typical electronics retailer. Founded in 1973 as a small storefront camera shop in Manhattan's Tribeca neighborhood, B&H has grown into the largest non-chain photo, video, and electronics retailer in the United States, stocking over 400,000 products. Their single physical store - a 70,000-square-foot SuperStore at 420 9th Avenue in Midtown Manhattan - draws more than 5,000 visitors a day.

That context matters when you're trying to understand the B&H photo return policy. Unlike mass-market retailers like Amazon or Walmart that handle millions of low-margin returns daily, B&H specializes in high-value professional equipment: cameras, lenses, studio lighting, broadcast gear, and high-end computers. These items lose value rapidly once opened, and condition preservation is critical for resale. That's why their return conditions are stricter than what you'd encounter at a big-box store.

Here's where the bh photo video return policy stands against the competition: B&H gives you 30 days from delivery, which matches Amazon's window and is double Best Buy's standard 15-day policy. But it falls well short of Costco's famously unlimited window for most items, and it's more restrictive than Apple's 14-day policy in one critical way - Apple accepts opened products, while B&H won't take back opened computers at all. For a detailed look at their closest competitor, see our adorama return policy guide - Adorama offers a nearly identical 30-day window for photography gear. And if you're specifically looking at Apple products, our apple return policy breakdown explains why buying directly from Apple might make more sense for computers.

This guide goes beyond the official policy page. We've cross-referenced B&H's written policies with real user experiences from photography forums like DPReview, Fred Miranda, and MacRumors to give you a complete picture - including the edge cases, workarounds, and troubleshooting steps that the official page doesn't cover.

B&H Standard Return Policy: 30-Day Window, Conditions & Refund Details

The B&H return policy 2026 gives you 30 days from the delivery date to return most items. That's delivery date - not purchase date. The distinction matters. If your order shipped on March 1 but didn't arrive until March 8, your 30-day clock starts on March 8.

This is actually more generous than it might seem for customers who deal with longer shipping times. International orders or items with extended delivery windows give you the full 30 days from the moment the package lands at your door.

What "New Condition" Actually Means

B&H is specific about what qualifies for a return. Every returned item must include:

• Original unaltered box - no ripping, cutting, or damage to the packaging

• Intact UPC code - the barcode on the box can't be removed, defaced, or altered

• All packing material - foam inserts, plastic bags, cable ties, all of it

• Blank warranty cards - don't fill them out if you think you might return the item

• Manuals and documentation - every booklet and quickstart guide

• All accompanying accessories - cables, adapters, battery chargers, straps, everything in the box

That's a more demanding condition requirement than what you'll face at most retailers. Unlike the more flexible approach described in our walmart return policy guide, B&H genuinely inspects returns. Keep all original packaging materials from the moment you open your order until you're absolutely certain you're keeping the item.

The Free Items Rule Most People Miss

Here's something almost no other guide mentions: if your purchase included free promotional items - a bonus memory card, camera bag, extra battery, lens cloth - you must return all of those items too for a full refund.

If you keep any of the free bundled items, B&H deducts their retail value from your refund. For example, if you bought a $1,500 camera that came with a free $100 memory card and a free $75 camera bag, and you return the camera but keep the bag and card, B&H deducts $175 from your $1,500 refund. You'd get $1,325 back. Before returning any item, check your original order to identify all free or bundled accessories.

How Refunds Work

B&H processes refunds to your original payment method. For credit and debit cards, expect 5–7 business days for the credit to appear after B&H receives and inspects your return. That's 5–7 days from their inspection, not from when you shipped it - so realistically, plan for 10–14 days from the moment you drop off the package until the money hits your account.

If you paid by check, the refund check is issued no sooner than 10 business days after the original purchase date. One important note: B&H only refunds the original purchase price. Shipping and handling fees are non-refundable in all cases.

Compared to retailers like those outlined in our costco return policy guide, which offers more generous terms on most products, or the instant in-store refunds you might get elsewhere, B&H's timeline is on the slower side. But for a specialty retailer dealing with high-value electronics, it's within the normal range.

Electronics Data Requirement

Any electronics containing user profile data - smartphones, tablets, laptops, cameras with Wi-Fi accounts - must be factory reset or password unlocked before returning. If you send back a locked device, B&H can't process the return until you resolve it, which delays everything. B&H provides guides for resetting both iOS and Android devices on their help center page.

💡 Tip: Keep all original packaging until you're 100% certain you're keeping the item. This single habit prevents most restocking fee headaches and makes returns straightforward. Also, if you're comparing policies before buying, our ikea return policy guide shows how a 365-day window works, while our nike return policy guide covers one of the easier return processes in retail. And if you're considering a warehouse club membership partly for return flexibility, our bjs return policy guide explains those terms.

B&H Non-Returnable Items: Complete List of Exceptions and Restrictions

This is the section that could save you from a serious headache. B&H's non-returnable categories are stricter than most retailers, and the restrictions on computers in particular have sparked extensive discussion across forums like MacRumors and Tom's Hardware.

Complete Non-Returnable Items List

The Computer Return Restriction: What You Absolutely Need to Know

This is the single most important policy detail for anyone considering a laptop or desktop purchase from B&H. Opened computers and computer software are non-returnable. The original packaging seal cannot be broken.

A B&H chat representative confirmed this directly to a customer on MacRumors: "Computers are not returnable unless they are unopened or defective during the first 30 days from the delivery date. If defective, we will replace it with the exact same model or offer a refund."

That means if you buy a MacBook, open it, set it up, decide you wanted a different configuration, and want to return it - B&H won't accept it. Period. Buyer's remorse doesn't apply to opened computers here.

Unlike B&H, the best buy return policy accepts opened electronics, including computers, within their return window. Apple's own stores allow opened product returns within 14 days. Even newegg return policy terms, while strict on software, tend to be more accommodating for opened hardware.

⚠️ Warning for Computer Buyers: If you're not 100% sure about a computer purchase, consider buying directly from Apple, Best Buy, or Amazon instead - all three accept opened computer returns. B&H's prices on computers are competitive, but the no-return-on-opened-computers rule makes it a riskier purchase for anyone who might want to change their mind.

The defective exception is critical: Even though you can't return an opened computer for a refund or exchange because you changed your mind, B&H will accept returns of defective computers within 30 days. They'll replace it with the same model or issue a refund. If your laptop arrives with a dead pixel, a faulty keyboard, or any manufacturing defect, you're covered.

The TV and Monitor 37"+ Restriction

Any TV, combo unit, or monitor 37 inches and larger cannot be returned once the packaging seal is broken. Smaller monitors under 37" follow the standard 30-day policy. The size threshold is important - a 32-inch monitor is returnable after opening, but a 38-inch ultrawide is not.

The same defective exception applies. A monitor with dead pixels or backlight bleed that arrived broken can absolutely be returned or exchanged regardless of size.

Why These Restrictions Exist

B&H isn't being difficult for the sake of it. These restrictions exist for specific reasons: software has licensing restrictions that prevent resale once activated, large electronics depreciate rapidly once opened (a 65-inch TV loses significant resale value the moment the box is unsealed), and consumables can't be verified as unused once opened.

For gaming software specifically, gamestop return policy terms handle opened software differently depending on whether it's new or pre-owned.

✅ Good to Know: If you receive any item in a non-returnable category and it's defective, you ARE covered. B&H will repair, exchange, or refund defective items regardless of category. Don't let the non-returnable list scare you - it only applies to items that work perfectly fine but you've simply changed your mind about.

How to Return Items to B&H Photo: Step-by-Step RMA Process Guide

B&H offers four ways to initiate a return. The online method is fastest for most people, but the NYC SuperStore is ideal if you're local. Here's how to return to B&H using each method.

Method 1: Online RMA (Recommended for Most Returns)

This is the most common approach and the one B&H encourages. Here's the exact process:

1. Log in to your B&H account at bhphotovideo.com

2. Navigate to My Account → My Orders

3. Filter your orders by "Eligible for Return" to see what qualifies

4. Select the item you want to return and click "Start a Return"

5. Complete the RMA (Return Merchandise Authorization) form - describe your reason for returning

6. Receive your return authorization with RMA number and instructions via email

If you placed your order by phone, through Live Chat, in-store, or as an online guest, use the Guest Order Lookup feature on B&H's website. You'll need your order number to retrieve the details.

Method 2: Phone or Live Chat

Call 800.221.5743 or open Live Chat on the B&H website. Have your order number ready. A representative will walk you through the return process and issue an RMA. This method works well if you have questions about eligibility or want to confirm whether your specific item qualifies before packing it up.

Method 3: In-Person at the NYC SuperStore

If you're in or near New York City, this is the fastest option. The Returns Department is located on 34th Street, around the corner from the main SuperStore entrance at 420 9th Avenue. No RMA is needed for in-store returns - just bring the item, all original packaging, and your invoice or order confirmation.

Compared to retailers covered in our home depot return policy guide that allow in-store returns at any of their thousands of locations, B&H's single-store model means most customers will need to ship returns. That's the trade-off of a single-location retailer.

Method 4: Mail-In Return

Once you have your RMA number, pack the item and ship it to:

Attn: Return Department B&H Photo Video Inc. 290 Daniels Way Burlington, NJ 08016-2141

Packing and Shipping Your Return

Follow these steps carefully - mistakes here can delay your refund or trigger a restocking fee:

1. Place the item and invoice inside the original product packaging

2. Place the product box inside a separate shipping box (don't use the product box as the shipping box)

3. Write your RMA number clearly on the outer shipping box

4. Choose your shipping method: use B&H's preprinted FedEx label (shipping cost is deducted from your refund) or arrange your own shipping

5. Ship via insured ground service with a tracking number - B&H is not responsible for lost, stolen, or damaged return packages

⚠️ FedEx Label Warning: B&H's prepaid return label is specifically a FedEx label. You cannot use it at USPS or UPS locations. Multiple forum users have reported confusion trying to drop off B&H return packages at the wrong carrier. If you prefer USPS or UPS, arrange your own shipping instead.

The amazon return policy process offers significantly more drop-off locations and carrier flexibility, which is worth considering if convenience is a priority for you.

💡 Pro Tips for Shipping Returns:

• Ship early in the week so the package doesn't sit in a warehouse over the weekend

• Always use tracking - no exceptions, even for small items

• Keep your shipping receipt until the refund clears

• Photograph the item's condition before packing as documentation

• Use insured shipping - the cost is worth the protection on high-value gear

B&H Restocking Fee Explained: When the 15% Fee Applies and How to Avoid It

The B&H restocking fee is the most misrepresented policy detail across competitor websites. One site claims it's "15% to 25%." Another says "generally no restocking fees." A third fabricates a flat "$12 restocking fee." None of these are accurate.

Here's what B&H's official policy actually says: B&H reserves the right to charge a minimum 15% restocking fee if return conditions are not met. The key phrase is "if conditions are not met." This is not an automatic fee applied to every return.

⚠️ Correcting the Myth: B&H's restocking fee is NOT automatic. It's a penalty for returning items that don't meet the stated conditions. If you return an item in complete new condition with all original materials within 30 days, no restocking fee is charged.

When the Restocking Fee DOES Apply

The 15% minimum fee kicks in when:

• The item is not in new condition (visible wear, scratches, marks)

• The original box is missing, altered, or damaged

• The UPC code has been removed or defaced

• Accessories, manuals, or warranty cards are missing

• Free bundled items are not included in the return

• The item shows signs of use beyond basic inspection

When the Restocking Fee Does NOT Apply

You won't be charged a restocking fee if:

• You return the item in complete new condition

• All original packaging materials are included and undamaged

• Every accessory, manual, and warranty card is present and unused

• The UPC code is intact

• You're within the 30-day window

• All free promotional items are included

Photography forum users on DPReview have reported that most camera and lens returns process without a restocking fee when items are returned in complete condition. The fee is a safeguard against returns of items that can't be resold as new - not a standard charge.

Restocking Fee Avoidance Checklist

Before sealing your return package, confirm:

• ☐ Item is in like-new condition with no signs of use

• ☐ Original box is included and undamaged

• ☐ UPC code on the box is intact

• ☐ All packing material (foam, plastic, inserts) is present

• ☐ All accessories are included (cables, chargers, adapters, straps)

• ☐ Warranty cards are blank (unfilled)

• ☐ All manuals and documentation are included

• ☐ All free promotional items are returned

• ☐ Return is within the 30-day window

If you're charged a fee you believe is unfair, contact B&H customer service with documentation of the item's condition. Having photos of the item before you packed it can support your case.

Compared to retailers like those in our best buy return policy guide, which typically doesn't charge restocking fees on most items, or our lululemon return policy guide showing a no-fee approach, B&H's restocking fee structure is stricter - but again, it's only triggered when conditions aren't met. The comparison with micro center return policy is also worth noting for electronics buyers weighing options.

B&H Holiday Return Policy: Extended Deadlines, Dates & Gift Returns

Every holiday season, B&H extends its standard 30-day return window - and zero competitor guides cover this with current, accurate dates. This is valuable information for holiday shoppers and gift buyers.

2025–2026 Holiday Extension (Now Expired)

For the most recent holiday season, B&H's extension worked as follows: purchases made between November 1, 2025 and January 1, 2026 could be returned or exchanged until February 1, 2026. All standard return conditions still applied during the extension - non-returnable items remained non-returnable, and condition requirements didn't change.

📅 Current Status (March 2026): The 2025–26 holiday extension period has expired. The standard 30-day return policy now applies to all purchases.

Historical Holiday Extension Dates

B&H follows a consistent pattern each year, which helps predict future deadlines:

The pattern is consistent: purchase windows start between late October and early November, and return deadlines fall around January 31 to February 1 of the following year. Similar to the holiday extensions covered in our amazon return policy guide, B&H's extension applies to the purchase date window - not to items purchased outside that range.

Our nordstrom return policy guide covers a retailer known for exceptionally flexible return timelines year-round. And for comparison, our macy's return policy guide details a similar holiday extension approach.

Gift Returns During the Holidays

Gift returns at B&H require order information. The gift recipient should ideally have the order number, gift receipt, or confirmation email. Without documentation, the process becomes significantly more difficult. If you're buying B&H gear as a gift, save your order confirmation and share the relevant return information with the recipient - just in case.

💡 Planning Ahead: B&H typically announces holiday extension dates in October. If you're buying gifts from B&H, check their return policy page around that time for the current season's specific dates. We update this guide as soon as new dates are announced.

B&H Used Equipment Return Policy and 90-Day Warranty Guide

B&H maintains a separate return policy for used equipment that differs from new item returns in several important ways. If you bought from B&H's Used Department, this is your section.

Used Equipment Return Policy

The biggest distinction: used equipment returns start from the purchase date, not the delivery date. That's a meaningful difference if your order takes time to ship.

The 90-Day Parts and Labor Warranty

Every used item B&H sells comes with a 90-day parts and labor warranty covering all operational and functional defects from normal use. This warranty does NOT cover damage from misuse, drops, spills, sand exposure, or tampering.

If a used item proves defective within the warranty period, B&H will repair it, exchange it for the same model and cosmetic condition (or better), or issue a refund at their discretion.

For warranty questions or to file a claim, contact: 800.606.6969 or 212.444.6615, or email [email protected].

In-Person Used Equipment Returns

Used equipment returns at the NYC SuperStore go to a different location than new item returns. The Used Department entrance is at 366 West 34th Street (between 8th and 9th Avenues), New York, NY 10001 - this is the side entrance, separate from the main store at 420 9th Avenue.

Damage Claims for Used Items

Claims for damaged or missing items on used equipment must be received within 2 business days of receiving the merchandise. Don't wait - inspect used purchases immediately upon arrival.

For comparison, our rei return policy guide explains a different approach to used gear. And if you're looking at refurbished electronics specifically, our backmarket return policy guide covers that niche.

B&H Grey Market and Imported Items: Return & Warranty Differences

B&H is one of the few major retailers that openly sells grey market products alongside USA-warranted items. This creates some confusion around return and warranty rights - but the good news is simpler than most people expect.

What Grey Market Means at B&H

Products labeled "No USA Warranty" (NUW), "Imported," or "Grey Market" on B&H's website are sourced from outside the manufacturer's licensed U.S. distribution channel. But they're not counterfeit, not factory seconds, not demo units, and not inferior. As B&H's own policy page states, grey market products are manufactured in the same factories, from the same components, to the same specifications as their USA-warranted counterparts. A grey market Nikon lens is physically identical to the USA version.

The main differences: grey market items typically cost less, but they don't qualify for manufacturer rebate programs, and warranty service works differently.

Grey Market Return Policy

Here's the part most people are relieved to learn: grey market items follow the exact same 30-day return policy as USA-warranted products. No difference in return window, conditions, or process. The standard b&h return policy applies equally to all grey market purchases.

💡 Grey market items follow the same 30-day return policy as USA-warranted products. No exceptions, no shorter window.

Grey Market Warranty Coverage

This is where it diverges. For grey market items, B&H provides warranty coverage matching the manufacturer's warranty provisions, for up to 1 year (or the manufacturer's warranty term, whichever is shorter). The critical difference: warranty service for grey market items must go through B&H directly - not the manufacturer.

For USA-warranted products, you'd send a defective camera to Nikon or Canon for service. For a grey market item, you send it back to B&H. If you're a U.S. resident, the cost of shipping to B&H versus a manufacturer's service center is roughly equivalent. But if you're an international buyer, factor in the cost of shipping back to New York for any warranty needs.

You can also purchase extended warranty coverage for grey market items through B&H, just as you would for USA-warranted products.

B&H Product-Specific Return Rules: Cameras, Lenses, Computers & More

Different product categories at B&H have different return conditions. This matrix shows you exactly where each category stands.

Cameras and Lenses

Cameras and lenses are returnable within 30 days as long as they're in new condition with all original packaging. However, forum users on Fred Miranda have reported that B&H may check shutter count on returned camera bodies. A camera with an unusually high shutter count - suggesting heavy use rather than basic testing - may trigger a restocking fee or return refusal. If you're testing a camera, keep the shutter count reasonable.

For lens returns, condition is everything. Avoid touching the glass elements with bare fingers, and keep the original lens caps in place as much as possible.

Computers and Laptops: The Sealed-Box Rule

We covered this in detail earlier, but it bears repeating: opened computers cannot be returned to B&H. This includes laptops, desktops, and all-in-ones. If you're buying a laptop from B&H, understand that the moment you break the box seal, your return option disappears (unless the unit is defective).

This policy has generated significant discussion on forums. Users on MacRumors frequently recommend buying computers from Apple directly or from retailers with more lenient return terms. Our dell return policy guide shows that Dell allows opened laptop returns within 30 days - a much more forgiving approach.

Monitors and TVs

The 37-inch threshold is the line. Under 37 inches - standard return policy applies. At or above 37 inches - once the packaging seal is broken, the item is non-returnable unless defective. For large monitor buyers, our samsung return policy guide explains how buying directly from Samsung differs from B&H's terms.

Audio, Lighting, and Drones

These categories follow the standard 30-day policy without the sealed-packaging restriction. Original packaging and condition requirements still apply, and opened consumable bulbs within lighting kits are non-returnable.

What Happens When You Keep Free Promotional Items from B&H

B&H frequently bundles free items with purchases - an extra battery with a camera, a memory card with a laptop, a carrying case with a lens. These promotions are great value, but they create a return complication that catches many shoppers off guard.

The rule is straightforward: if your order included free promotional items, return ALL of them for a full refund. If you keep any free items, their retail value is deducted from your refund total.

💡 Example Calculation: You bought a $2,000 camera body with a free $120 memory card and a free $80 camera strap. You return the camera but keep the card and strap. B&H deducts $200 (retail value of the kept items) from your refund, so you receive $1,800 instead of $2,000.

Before initiating any return, pull up your original order details and identify every item that was included - especially anything marked as "free" or "bonus." Missing just one small accessory could reduce your refund by more than you'd expect.

Some retailers like those in our kohls return policy guide handle promotional items differently, often allowing partial returns without deductions. B&H's approach is stricter but transparent - the deduction is based on retail value, not a penalty.

B&H Refund Timeline: How Long Does a Refund Take?

Waiting for a refund is stressful, especially on a $1,500 camera or a $3,000 lens. Here's exactly what to expect.

Realistic total time from shipping to seeing your refund: 10–15 business days for credit card returns. Possibly longer during peak holiday return periods.

If your refund hasn't appeared after 7 business days from when tracking shows B&H received the package, contact customer service with your RMA number. They can check the internal processing status and often push through delayed refunds manually.

For what it's worth, in-store returns at the NYC SuperStore process refunds much faster. Retailers in our sephora return policy guide typically process refunds faster for in-store returns as well. The delay with B&H is primarily a function of the mail-in process.

What's refunded: Original purchase price only. Shipping and handling fees are non-refundable, no matter the reason for the return.

How to Return to B&H Without a Receipt or Order Information

Lost your receipt or can't find your order confirmation email? You're not stuck, but the process requires more effort.

Account Order Lookup

If you have a B&H account, your entire order history is accessible through My Account → My Orders. This is the easiest path - your digital records serve as your receipt.

Guest Order Lookup

If you ordered by phone, through Live Chat, in-store, or as an online guest without creating an account, use B&H's Guest Order Lookup tool. You'll need your order number, which would have been included in your confirmation email.

Credit Card Statement

Your credit card or bank statement showing the B&H transaction can serve as proof of purchase. It won't have item-level detail, but combined with contacting customer service, it can be enough to locate your order in their system.

Contact Customer Service Directly

Call 800.221.5743 and explain your situation. B&H's system can look up orders using various data points - your name, email, phone number, payment method, or approximate purchase date. The process is slower without a receipt, so be patient.

Compared to the receipt-lookup systems described in our walmart return policy or target return policy guides - both of which can pull up transactions using your payment card at any store - B&H's single-store model means everything routes through their customer service team. It works, but it takes longer.

Returning to B&H After 30 Days: Options When You Miss the Deadline

Past the 30-day window? Your options narrow, but they don't disappear entirely.

Check the Holiday Extension

If you purchased during the holiday window (typically November 1 through January 1), your return deadline may have been extended to approximately February 1. Double-check the specific dates for the season your purchase fell in.

Defective Items: The Manufacturer Warranty Path

If the item is defective and still under manufacturer warranty, you can send it directly to the manufacturer for repair or replacement. B&H directs customers to manufacturer service centers for USA-warranted items that are past the B&H return window. For grey market items, contact B&H, since their warranty may still apply.

Contact B&H Customer Service

Some users on photography forums report success requesting small extensions by contacting B&H directly - especially for items just a few days past the window or for loyal, long-term customers. This is absolutely not guaranteed, but a polite phone call explaining your situation doesn't cost anything.

Credit Card Purchase Protection

Many credit cards offer extended return protection or purchase protection benefits. Check your card's benefits - some cards add 30, 60, or even 90 extra days of return protection beyond the retailer's policy. This is an underused safety net that's worth investigating.

Alternative: Sell the Item

If a return isn't possible, consider resale. B&H's own Used Department has a trade-in program where you can sell gear for a B&H Trade-In Credit, eGift Card, or check. Third-party marketplaces are also options.

For context on retailers with more flexible deadlines, our costco return policy guide covers their famously generous no-time-limit approach, our rei return policy guide details their one-year window, and our ll bean return policy guide explains another retailer known for return flexibility.

B&H Defective and Damaged Item Returns: Process & Reimbursement

Defective and damaged item returns are handled differently from standard returns - and the differences work in your favor.

Key Differences from Standard Returns

The biggest advantage: return shipping for verified defective or damaged items is reimbursed by B&H. For standard returns, shipping is always on you. For defective items, B&H covers it. That's a meaningful difference when you're shipping a heavy lens or a monitor.

Even items in non-returnable categories - opened computers, large monitors, opened software - can be returned if they're defective. This is the critical exception that overrides all the non-returnable restrictions.

The 2-Business-Day Damage Claim Deadline

For items that arrive damaged or with missing components, you must report the issue to B&H within 2 business days of receiving the merchandise. This is a tight window. Inspect every delivery immediately upon arrival, especially for used equipment orders.

How to Return a Defective Item

1. Contact B&H immediately - call 800.221.5743 or use Live Chat

2. Describe the specific defect clearly (exact symptoms, when it occurs, what you've tried)

3. Request an RMA - mention the defect in the RMA form so it's documented

4. Document the issue - photograph or video the defect before packing

5. Pack carefully using original packaging - even defective items need to arrive safely

6. Ship and save tracking - keep proof of shipment until the refund or exchange is confirmed

B&H will inspect the item upon receipt. At their discretion, they'll either repair the item, exchange it for the same model (or manufacturer's equivalent), or issue a full refund.

Forum Evidence

MacRumors users have reported successful defective MacBook returns to B&H even under the normally non-returnable computer policy. A Hard Forum user documented receiving a full refund for a defective monitor. The key in both cases: clear documentation of the defect and prompt communication with B&H.

Our wayfair return policy guide shows another retailer that handles defective items with similar urgency and shipping reimbursement.

💡 Tip: Always document defects with photos and video before contacting B&H. This speeds up the process and provides evidence if there's any dispute about the item's condition.

Common B&H Return Problems and How to Solve Them

These are the six most frequent return issues B&H customers face, sourced from photography forums, consumer review sites, and community discussions. Each problem has a structured solution path.

Problem 1: "I Opened My Computer and Want to Return It"

The reality: B&H's policy is firm - opened computers are non-returnable for buyer's remorse.

Your options:

• If the computer is defective: Contact B&H immediately. They will replace it with the same model or issue a refund. Document the defect.

• Manufacturer warranty: For non-return issues, the manufacturer may offer support.

• Sell privately: B&H's Used Department accepts trade-ins. Online marketplaces like eBay are another option - check our ebay return policy guide if you're selling through eBay's marketplace.

• Credit card purchase protection: Some cards offer return protection that covers situations where the retailer won't accept a return.

Problem 2: "B&H Charged Me a Restocking Fee"

Why it happened: Your return was likely missing original packaging, had an altered UPC, was missing accessories, or showed signs of use.

How to respond:

• Review the condition checklist in Section 6 - did you miss anything?

• Contact customer service and ask for a detailed explanation of why the fee was charged

• If you documented the item's condition with photos before returning, provide that evidence

• Request a supervisor review if you believe the charge is unjustified

Problem 3: "My Refund Hasn't Appeared"

Allow the full timeline: 5–7 business days after B&H receives and inspects the item. Don't panic at day 4.

If it's been more than 7 business days since delivery confirmation:

• Check your RMA status through My Account

• Call 800.221.5743 with your RMA number

• Ask the representative to check internal processing status

• They can often push through delayed refunds manually

Problem 4: "B&H Denied My Return Entirely"

Possible reasons: Item is in a non-returnable category, past the 30-day window, excessive return history, or item condition doesn't meet requirements.

Escalation path:

1. Ask the representative for a specific reason in writing

2. Request to speak with a manager or supervisor

3. If the denial seems to violate stated policy, document everything and escalate to corporate customer relations

4. As a last resort: dispute the charge through your credit card company (chargeback). This should be reserved for situations where B&H's denial genuinely contradicts their published policy

Some DPReview users have reported that B&H may limit returns for customers with high return rates. There's no published threshold, but if you're returning a disproportionate amount of what you buy, it could become an issue.

Problem 5: "My Return Package Was Lost in Transit"

This is every returner's nightmare - and a Nikon Cafe user documented this exact scenario with a lost Z8 return. Here's what to do:

• If you used B&H's FedEx label: B&H files the claim with FedEx. Contact them and provide your tracking number. Resolution can take several weeks.

• If you used your own carrier: File the insurance claim directly with your carrier. This is why insured shipping with tracking is non-negotiable.

• Always photograph the item and packaging before sealing the return box as documentation.

If you're exploring resale alternatives instead of returns, platforms described in our stockx return policy or poshmark return policy guides could be options for certain items. And our etsy return policy guide covers another marketplace where you might resell specialty gear.

Problem 6: "I Received the Wrong Item from B&H"

Contact B&H immediately. When the error is on B&H's end, they should cover return shipping and expedite the correct item. Keep the incorrect item in its packaging - don't use it - and document what you received versus what you ordered.

B&H Return Policy vs Competitors: Amazon, Adorama, Best Buy & Apple Compared

How does B&H stack up? Here's an honest comparison verified against each retailer's current policies.

B&H vs Amazon

Amazon is more lenient on nearly every dimension: they accept opened electronics, offer multiple drop-off locations, and provide prepaid return labels for most items. B&H's advantage is specialist expertise - their customer service reps understand professional photography and video gear in a way Amazon's generalist system can't match. Read our full amazon return policy guide for complete details.

B&H vs Adorama

The closest comparison. Both are NYC-based specialty photo and video retailers with 30-day windows and strict condition requirements. Adorama typically deducts a small shipping fee ($10–15) from refunds for return shipping, while B&H makes customers arrange and pay for their own shipping (or deducts the FedEx label cost). See our complete adorama return policy breakdown for specifics.

B&H vs Best Buy

Best Buy's standard 15-day window is half of B&H's 30 days. But Best Buy accepts opened electronics - including computers - and has over 1,000 store locations for easy returns. TotalTech members get 60 days. For most casual buyers, Best Buy's policy is more forgiving. Our best buy return policy guide covers all membership tiers.

B&H vs Apple Store

Apple's 14-day window is the shortest of the group, but it comes with minimal friction. Opened products are accepted, returns are processed quickly, and with 500+ Apple Store locations, in-person returns are convenient. If you're specifically buying Apple products, buying from Apple directly gives you a more lenient return experience than buying through B&H. The full apple return policy is explained in our dedicated guide.

The Verdict

For photography and video professionals who know exactly what they want, B&H offers a solid 30-day window with a deep product selection and knowledgeable support. For buyers who value return flexibility - especially for computers - Amazon, Best Buy, and Apple's direct store offer safer options. Also worth considering: newegg return policy terms for another popular electronics retailer comparison, as well as staples return policy for office and tech gear.

B&H Photo Return Policy FAQ

How many days do you have to return items to B&H Photo?

B&H allows returns within 30 days of the delivery date for new items and 30 days from the purchase date for used equipment. During the holiday season, B&H typically extends returns for purchases made approximately November 1 through January 1, with a deadline around February 1. Check B&H's website starting in October each year for the exact holiday dates.

Does B&H Photo charge a restocking fee?

B&H charges a minimum 15% restocking fee only when return conditions aren't met - such as missing original packaging, altered UPC codes, or absent accessories. Returns in complete new condition within 30 days do not incur a restocking fee. The fee is a policy safeguard, not an automatic charge.

Can I return an opened laptop or computer to B&H?

No. B&H's policy states that opened computers and computer software cannot be returned - the original packaging cannot be unsealed. The only exception is if the item is defective, in which case B&H will replace it with the same model or issue a refund within 30 days of delivery. For comparison, our best buy return policy guide shows a more lenient approach to opened electronics.

Does B&H pay for return shipping?

No, not for standard returns. Return shipping is the customer's responsibility. B&H offers a preprinted FedEx label, but the shipping cost is deducted from your refund. The exception: verified defective or damaged items have return shipping reimbursed by B&H. This differs significantly from what you'll find in our amazon return policy guide, where most returns include free shipping.

How long does a B&H refund take?

Credit card refunds take 5–7 business days to appear after B&H receives and inspects the item. Check refunds are issued no sooner than 10 business days after the original purchase date. Mail-in exchanges are processed within 3–5 business days. Total time from shipping to refund: typically 10–15 business days.

Can I return items to B&H's NYC store?

Yes. B&H's Returns Department is located on 34th Street, around the corner from the main SuperStore entrance at 420 9th Avenue. For used equipment, the return location is at 366 West 34th Street, between 8th and 9th Avenues. No RMA is needed for in-store returns.

What is B&H's holiday return policy?

B&H extends its return window annually for purchases made approximately November 1 through January 1, allowing returns until approximately February 1. All standard return conditions still apply during the extension. Specific dates vary slightly each year - check B&H's website in October for the upcoming season's dates.

Can I return used equipment purchased from B&H?

Yes. Used equipment can be returned within 30 days of the purchase date in the same condition as sold. Every used item also carries a 90-day parts and labor warranty covering operational defects from normal use. An RMA is required before returning used items.

What if B&H denies my return?

If B&H denies your return: (1) Ask for a specific written reason, (2) Request to speak with a manager, (3) Document everything, (4) Escalate to corporate customer relations. As a last resort, if the denial contradicts B&H's published policy, you may dispute the charge through your credit card company.

Can I exchange instead of returning at B&H?

Yes. B&H offers exchanges for the same item or a manufacturer's equivalent model. Mail-in exchanges take 3–5 business days to process after receipt. You can initiate exchanges online, by phone, or at the NYC SuperStore.

Do I need the original box to return to B&H?

Yes. Items must be returned in their original unaltered box with an intact UPC code, along with all packing material, warranty cards, manuals, and accessories. Missing any of these can result in a minimum 15% restocking fee.

What is B&H's return mailing address?

Attn: Return Department, B&H Photo Video Inc., 290 Daniels Way, Burlington, NJ 08016-2141. Ship using insured ground service with a tracking number. Write your RMA number on the outer box.

Can I return a grey market item to B&H?

Yes. Grey market (imported) items follow the same 30-day return policy as USA-warranted products. For warranty service, grey market items must be returned to B&H directly, not to the manufacturer.

What if I received a damaged item from B&H?

Contact B&H within 2 business days of receiving the merchandise. Damaged or defective items may be repaired, exchanged, or refunded at B&H's discretion. Return shipping for verified defective or damaged items is reimbursed. Document the damage with photos before contacting B&H.

Conclusion: Key Takeaways for B&H Returns

The B&H return policy is fair but strict - and knowing the details before you buy can save you from unpleasant surprises. The 30-day window from delivery is reasonable, the refund process works as described, and their customer service is generally responsive.

The one rule that matters most: keep all original packaging and accessories until you're certain you're keeping any B&H purchase. This single habit prevents most restocking fee issues and ensures a smooth return if you need one. And if you're buying a computer, seriously consider whether B&H's no-return-on-opened-computers policy is a deal-breaker for you.

This guide was last verified against B&H Photo's official return policy on March 19, 2026. We monitor B&H's policy for changes and update this guide accordingly. B&H may update their return policy at any time - always confirm current terms at bhphotovideo.com before initiating a return.

Ready to start your return? Visit B&H's return portal or call 800.221.5743.