Aritzia Return Policy 2026: 14-Day Returns Guide

Policy last verified: March 19, 2026 | Sources: Aritzia US Return Policy & Aritzia CA Return Policy

We monitor Aritzia's policy pages for changes and update this guide accordingly. Policies can change at any time - always confirm directly with Aritzia before making a time-sensitive return.

Aritzia Return Policy: Quick Reference Summary [2026]

Aritzia's return policy gives you 14 days from the shipping date for online orders - or 14 days from the purchase date for in-store buys - to get a full refund. Between days 15 and 30, you'll receive merchandise credit on a Digital Gift Card instead. After 30 days, Aritzia won't accept the return at all.

That sounds straightforward enough, but the details are where people get tripped up. Sale items follow a completely different set of rules, the return window starts from a date most shoppers don't expect, and the rules shift depending on whether you're in the US or Canada.

Here's the full breakdown at a glance:

⚠️ Critical: Your 14-day refund window for online orders starts the day Aritzia ships the item - not the day it arrives at your door. If shipping takes 5–7 days, you may have barely a week to try it on and initiate the return.

💡 Quick tip: Sale items under 50% off = merchandise credit only. Sale items 50% or more off = FINAL SALE, no returns whatsoever.

Need help right now? Contact Aritzia Concierge: 1-855-ARITZIA (274-8942), live chat, or email through their website.

Comparing retailers? See our zara return policy guide or our lululemon return policy breakdown for side-by-side context.

Understanding the Aritzia Return and Exchange Policy

If you've ever spent 20 minutes scrolling through Aritzia's return page trying to figure out whether your Super Puff qualifies for a refund or only store credit, you're not alone. The Aritzia return and exchange policy is one of the most complex in fashion retail - and that complexity is the reason so many shoppers end up frustrated, confused, or flat-out denied.

Here's what makes it trickier than most: Aritzia doesn't just have one return policy. They have a layered system based on how you bought the item (online vs. in-store), what the discount was (regular price, under 50% off, 50%+ off), where you're located (US vs. Canada), and even how you paid (PayPal and Klarna have special restrictions). Stack all that together and you've got a policy that even Style Advisors sometimes explain inconsistently.

The frustration is real. Social media is full of shoppers venting about missed return deadlines, surprise "final sale" tags, and the confusion between shipping date and delivery date. On forums and review sites, the Aritzia refund policy is one of the most frequently criticized aspects of the brand - even among loyal customers who love the clothes.

This guide exists to cut through that confusion. We've verified every detail against Aritzia's official US and CA return policy pages as of March 2026, reviewed real user experiences from Reddit, TikTok, and Trustpilot, and organized everything so you can find your exact situation in seconds.

Unlike retailers with generous windows like those covered in our nordstrom return policy guide, Aritzia's rules are notably strict. Similar fast-fashion competitors handle returns differently too - see our h&m return policy breakdown for comparison.

Whether you're mid-return-window and racing the clock, just received a gift you need to exchange, or had a return denied and don't know what to do next - we've got you covered.

Aritzia Online Return Policy for Regular-Priced Items

The single most important thing to know about returning an Aritzia online order: your 14-day refund clock starts ticking the moment Aritzia ships the item, not when it lands on your doorstep.

This catches more shoppers off guard than any other detail. If your item ships on March 1 and arrives on March 7, your 14-day refund window ends on March 15 - not March 21. That's only 8 days to try it on, decide, and get the return started. One shopper on the YouLookFab forum shared how she missed the refund deadline by less than 24 hours on a $325 coat after getting sick - she didn't realize the clock had been running since the shipping date.

⚠️ The Shipping Date Trap: Always check your shipping confirmation email for the exact ship date. Your refund deadline is 14 days from that date - regardless of when the package actually arrives.

Here's how the three tiers work for regular-priced online purchases:

Tier 1 - Full Refund (Days 1–14 from shipping date): You'll get your money back to the original payment method. This is the only window where you receive actual money back - not store credit.

Tier 2 - Merchandise Credit (Days 15–30 from shipping date): Miss the 14-day mark? You can still return the item, but you'll get a Digital Gift Card (store credit) instead of a cash refund. That gift card never expires, but it's locked to Aritzia purchases.

Tier 3 - No Return Accepted (After Day 30): Aritzia flat-out won't take it back. No exceptions through the normal process - though we cover escalation options in our troubleshooting section below.

Return Shipping Fee: If you're in the US and checked out while signed into your Aritzia account, return shipping is free. Checked out as a guest? That'll cost you $8.00 plus tax, deducted automatically from your refund. In Canada, every online return costs $8.00 plus tax regardless of account status.

Condition Requirements: Your item must be unworn, unwashed, and undamaged with all original tags still attached. Swimwear must have the hygiene liner intact. Shoes need to come back in the original box.

Refund Timeline: Once Aritzia receives your package, expect 7–10 business days for the refund to process. Your bank may add another 3–5 business days on top of that.

For comparison, our amazon return policy guide shows Amazon offers 30 days from the delivery date - a significantly wider window. Other retailers like Target offer even longer timelines - see our target return policy guide for details.

💡 Pro Tip: Always create an Aritzia account before placing your order. In the US, this gets you free return shipping and digital receipt tracking - both critical if you end up needing to return something.

Swimwear Exception: Swim tops, bottoms, one-pieces, and swim accessories can only be returned by mail - Aritzia boutiques won't accept swimwear returns in-store. The hygiene liner must still be attached.

How to Return Aritzia In-Store Purchases

Bought something at an Aritzia boutique and it didn't work out? The in-store return policy is a bit more straightforward than online - your clock starts from the purchase date printed on your receipt, so there's no shipping-date confusion.

Refund Window: You have 14 days from your purchase date to return a regular-priced item for a full refund to your original payment method. You can bring it to any Aritzia boutique in the same country where you made the purchase.

Exchange/Credit Window: Between days 15 and 30, you can exchange the item or receive merchandise credit at any boutique in the same country.

What to Bring: The item in its original condition with all tags attached, plus a valid receipt. No receipt means the store likely won't be able to help - though if you paid by card, some locations may be able to look up the transaction.

The Online-Order-In-Store Return Hack: Here's something many shoppers don't realize - you can return online purchases at any Aritzia boutique. This is the single best way to handle an online return because it's completely free (no $8 shipping fee), the refund processes immediately in most cases, and you don't need a printer, packaging, or a trip to FedEx. Just bring the item with your packing slip or order confirmation email.

Experienced Aritzia shoppers on forums consistently recommend this as the preferred return method. It saves money, it's faster, and it eliminates the risk of your package getting lost in transit.

💡 Tip: If you're close to your 14-day deadline, go in-store rather than mailing it back. In-store returns process immediately, while mailed returns take 7–10 business days after Aritzia receives the package. The refund clock only stops when they have the item in hand.

Cross-Country Restriction: You cannot return a US purchase at a Canadian boutique, or vice versa. Same-country returns only.

Excluded Locations: Pop-Up locations and Aritzia Concierge locations do not accept returns. Only permanent Aritzia boutiques process returns.

Exchange Option: In-store exchanges are available within 30 days for regular items and within 14 days for sale items. If your size isn't in stock at that location, the Style Advisor can check other boutiques or help you place a new online order.

Retailers like Walmart offer a more generous in-store window - see our walmart return policy guide. If you prefer more flexible return windows across the board, retailers like Costco are notably generous - see our costco return policy overview.

Aritzia Sale and Final Sale Return Policy Explained

This is where things get painful - and where the most money gets lost. The Aritzia sale return policy operates on a three-tier system based on the discount percentage, and not understanding it before checkout can cost you hundreds of dollars with zero recourse.

Tier 1: Regular-Priced Items (Full Return Rights)

If you paid full price, you get the complete return window - 14 days for a refund, 30 days for credit or exchange. Nothing unusual here.

Tier 2: Sale Items Under 50% Off (Credit/Exchange Only)

Bought a Babaton blazer at 30% off? You can return it within 14 days of the shipping date (online) or purchase date (in-store) - but only for merchandise credit or an exchange. No cash refund, period. Not even within the first hour.

This surprises a lot of people. You might assume a 20% discount still qualifies for a normal refund. It doesn't. Any discount at all moves you out of the full-refund tier.

Tier 3: Final Sale - 50% Off or Greater (No Returns)

Items marked with a discount of 50% or more are final sale. No returns. No exchanges. No merchandise credit. Nothing. That Super Puff you scored at 60% off during the end-of-season clearance? You own it forever.

⚠️ Warning: Items discounted 50% or more are FINAL SALE. This means absolutely no returns, no exchanges, and no store credit. Check the discount percentage before completing your purchase.

How to Check Your Tier: Look at the discount percentage on your order confirmation email or receipt. If you're shopping online, the product page will show the original price and the sale price - do the math before adding to cart. If you're in-store, ask the Style Advisor directly: "Is this item final sale?"

The Clientele Sale: Aritzia's popular Clientele sale events follow the same tiered rules. Clientele discounts aren't exempt - a 25% Clientele discount means credit/exchange only, and anything at 50% or more is final sale. Users on TikTok and Reddit frequently report being caught off guard by this during Clientele events, assuming loyalty sale prices would come with standard return rights.

Canada In-Store Sale Exception: Here's a critical difference that catches cross-border shoppers. According to Aritzia's Canadian FAQ page and consistent user reports, all sale and discounted items purchased in-store in Canada may be treated as final sale - regardless of the discount percentage. This is stricter than the US in-store policy, where items under 50% off still qualify for credit or exchange. If you're buying sale items at a Canadian boutique, assume it's final sale and ask the Style Advisor to confirm before you pay.

For comparison, see how Sephora handles sale items in our sephora return policy guide. Department stores like Macy's typically offer more lenient sale return rules - check our macy's return policy. Similar retailers handle sale returns differently too - our anthropologie return policy guide explains the differences.

The Most Common Mistake: Not realizing an item was marked final sale at checkout. During big sales, items can shift between discount tiers as markdowns deepen. Something that was 40% off yesterday (returnable for credit) might drop to 55% off today (final sale, no returns). Always check before completing the purchase - there's no going back.

Aritzia Holiday and Gift Return Policy [2026]

The holiday season creates a unique set of return challenges at Aritzia - tighter crowds, gift receipts, and an extended return window that comes with its own set of traps.

Holiday Extension Window: Purchases made between approximately November 1 and December 24 typically receive an extended return window, allowing returns until early January. Historically, this deadline has fallen between January 4 and January 8. The exact dates change each year, so check Aritzia's website or ask a Style Advisor when you make your holiday purchase.

During the extended holiday period, regular-priced gifts qualify for a full refund by the January deadline. Sale items still follow the standard sale return rules - meaning items under 50% off get credit/exchange only, and items 50%+ off remain final sale even during the holidays.

The Gift Receipt Trap: This catches shoppers every year. Based on reports from forum users and review sites, you may need to tell the cashier at the time of purchase that the item is a gift in order to receive a gift receipt. Without a gift receipt, the return defaults to standard policy windows and the refund goes back to the original buyer's payment method - not to the gift recipient.

If you're returning a gift and you don't have a gift receipt, bring the item into a boutique with the order number or any documentation the buyer can provide. You'll likely receive merchandise credit rather than a cash refund.

⚠️ Important: December 24 and December 26 Blackout Days. Aritzia does not process in-store returns or exchanges on Christmas Eve or Boxing Day. If you're planning a post-Christmas return, wait until December 27 at the earliest.

Gift Return Refund Routing: If returned with a gift receipt, the recipient typically receives a gift card or merchandise credit. Without a gift receipt, the refund routes to the original purchaser's payment method - which means the person who bought the gift gets the money back, not you.

Some retailers like Kohl's offer extended holiday windows with fewer restrictions - see our kohls return policy guide. Electronics retailers also extend holiday windows - check our best buy return policy for comparison.

Planning Ahead: If you're buying Aritzia as a holiday gift, do three things: (1) ask for a gift receipt at checkout, (2) stick to regular-priced items if the recipient might need to return, and (3) note the extended return deadline somewhere visible. A $200 Wilfred coat makes a terrible gift if the recipient can't return it for a different size.

How to Return Aritzia Online Orders: Step-by-Step Guide

You've decided to return something. Here's exactly how to do it - three methods, ranked from best to worst.

Method 1: Return Online Order In-Store (FREE - Recommended)

This is the method experienced Aritzia shoppers use. It avoids the $8 fee, processes immediately, and requires zero packaging materials.

1. Gather your items. Bring the item with all original tags attached, plus your packing slip or order confirmation email (a screenshot on your phone works).

2. Visit any Aritzia boutique in the same country where you placed the order. Pop-Up and Concierge locations won't work - it must be a permanent boutique.

3. Head to a Style Advisor. Let them know you're returning an online order. They'll scan the item, verify the condition, and process the return.

4. Receive your refund. In-store returns of online orders typically process immediately. The refund goes back to your original payment method (with exceptions for PayPal and Klarna - see Section 9).

💡 This is the best option because: It's free, it's instant, and you eliminate the risk of the item getting lost in the mail during the return window.

Method 2: Mail Return with QR Code (Account Holders - Free in US)

If you checked out while signed into your Aritzia account, you can return by mail at no cost in the US.

1. Sign into your Aritzia account and go to your Order History page.

2. Click on the order and select "Return Items."

3. Fill out the return request form - select the items you're returning and the reason for each.

4. Review and click "Process Return." You'll receive a confirmation email with a QR code.

5. Repackage the items securely. Use the original packaging if possible, or any sturdy box.

6. Bring the QR code to a FedEx location. The FedEx agent will scan your code and handle the rest. Save a screenshot of the QR code on your phone just in case the email doesn't load at the store.

7. Wait 7–10 business days after Aritzia receives the package for your refund to process.

Method 3: Mail Return with Printed Label (Guest Checkout - $8 Fee)

If you checked out as a guest, you'll pay a return postage fee.

1. Go to Aritzia's Order Tracking page and enter your order number and billing zip code.

2. Select "Return Items" and complete the form.

3. Click "View Return Label" to access your prepaid FedEx label. Print it out.

4. Package the item securely, attach the label to the outside of the box, and seal it.

5. Drop off at any FedEx location.

6. $8.00 plus tax will be automatically deducted from your refund.

Returning Items from Multiple Orders? Contact Aritzia Concierge at 1-855-ARITZIA (274-8942) to consolidate returns. You can't combine items from different orders in one return shipment without their help.

Canada-Specific Note: If your original delivery was to a P.O. Box in Canada, drop off your return at Canada Post instead of FedEx.

If you also shop at SHEIN, our shein return policy guide covers their return process. For other online fashion retailers, check our asos return policy guide.

How to Return Aritzia In-Store Purchases: Complete Walkthrough

Returning something you bought at an Aritzia boutique? Here's exactly what to do.

1. Check your timeline. Look at the date on your receipt. You have 14 days from that date for a full refund, or 30 days for an exchange or merchandise credit.

2. Prepare the item. Make sure it's unworn, unwashed, undamaged, and has all original tags attached. Swimwear needs the hygiene liner intact. Shoes go back in the original box.

3. Bring your receipt. This is non-negotiable for in-store returns. If you've lost the paper receipt but have an Aritzia account, your purchase history may be accessible - check the app or website first.

4. Visit any Aritzia boutique in the same country. You don't have to return to the specific store where you bought it. Any permanent boutique in the US (for US purchases) or Canada (for CA purchases) works. Pop-Up locations and Concierge locations don't accept returns.

5. Work with a Style Advisor. They'll verify the item's condition, check your receipt, and process the return. The refund goes back to your original payment method - if you paid with a credit card, it goes back on that card.

6. Get your confirmation. Ask for a return confirmation receipt. Keep it until the refund appears on your statement.

💡 Tip: If you're near the 14-day deadline, go in-store rather than mailing. In-store returns process immediately - no waiting for shipping or the 7–10 day processing window.

Exchanges: If you need a different size or color, in-store exchanges are available within 30 days for regular items and 14 days for sale items. If the item you want isn't available at that location, the Style Advisor can check inventory at other boutiques or help you order online.

Gift Card Purchases: Items bought with a gift card will be refunded as merchandise credit back onto a gift card. No cash back.

For a more flexible in-store experience, see our tj maxx return policy guide. Other fashion retailers have different in-store processes - check our uniqlo return policy for comparison.

Aritzia PayPal, Klarna and Gift Card Refund Guide

This is one of the most confusing parts of Aritzia's policy - and one that almost no other guide covers properly. How you paid determines where your refund goes, and in some cases, how you can return the item.

Credit/Debit Card Returns

The simplest scenario. Return in-store and the refund processes to your card immediately. Return by mail and it takes 7–10 business days after Aritzia receives the package. Your bank may add a few additional business days.

PayPal Returns

Here's the critical catch: if you paid with PayPal, you must mail the item back to receive a refund to your PayPal account. If you return a PayPal purchase in-store, Aritzia will only offer an exchange or merchandise credit - they physically cannot process a PayPal refund at the register.

So if you want your money back in your PayPal account, you're stuck with the mail return process (and the $8 fee if you're a guest or in Canada).

Klarna Returns

Same restriction - you must mail back the item to get the refund applied to your Klarna account. If you return in-store, Aritzia will offer a credit/debit card refund, an exchange, or merchandise credit instead. They won't refund your Klarna balance.

⚠️ Klarna Warning: Even after you return the item and Aritzia processes the refund, your Klarna installment payments may still be required until Klarna updates the balance on their end. Contact Klarna directly if installments continue after your refund posts.

Gift Card Returns

Items purchased with a gift card are refunded as merchandise credit back onto a gift card. Aritzia gift cards cannot be redeemed for cash unless required by law in your jurisdiction.

Payment Method Refund Matrix

Payment-specific return rules vary by retailer - see our nike return policy for comparison.

Aritzia Return Policy: Canada vs United States Differences

This is the section that no other guide covers - and it matters, because Aritzia is a Canadian company with slightly different rules depending on which side of the border you shop.

*Important note: Aritzia's main Canadian returns page now shows 14-day refund and 30-day exchange windows for in-store purchases, matching the US. However, their older Canadian FAQ page still references 10-day refund and 21-day exchange windows, and some Canadian shoppers report these shorter timelines being enforced in-store. We recommend confirming with your specific boutique before visiting.

Key Difference #1 - Return Shipping Fee: This is the biggest practical difference. US shoppers with an Aritzia account get free return shipping. Canadian shoppers always pay $8.00 plus tax, regardless of account status. There's no way around this fee for Canadian mail returns - your best option is returning in-store, which is free in both countries.

Key Difference #2 - In-Store Sale Items: In the US, sale items under 50% off can be returned for credit or exchange within 14 days. In Canada, Aritzia's FAQ page states that all sale and discounted items bought in store are final sale - and user reports consistently back this up. This is the single biggest policy difference between the two countries.

Key Difference #3 - You Cannot Cross-Border Return. Bought something at the Aritzia on Robson Street in Vancouver? You cannot return it at the boutique in SoHo, New York. Returns must be processed at a boutique in the same country where the purchase was made.

⚠️ Canadian shoppers: Before buying any sale item in-store, ask your Style Advisor to confirm whether it's final sale. The rules are stricter than what US shoppers experience.

Consumer Rights Note: Canadian provinces - especially Quebec - may provide additional statutory consumer protections. If you believe a retailer is not honoring your legal rights, check your provincial consumer protection office.

Other retailers with US/CA presence have different policies too - see our old navy return policy for another example.

What to Do When Your Aritzia Return Is Denied

Your return got rejected. It happens - and it doesn't always mean you're out of options. Here's what to try based on the reason for the denial.

Reason 1: Past the 14-Day Refund Window (But Within 30 Days)

If you're between days 15 and 30, you can still get merchandise credit - make sure the associate knows you're requesting credit, not a refund. If you're just slightly past 14 days and want a refund, contact Concierge by phone or chat and politely request a one-time exception. Multiple users on forums and review sites report success with this approach, especially when they explain the situation clearly and have a history of shopping at Aritzia.

Reason 2: Tags Removed or Item Appears Worn

If the tags are detached but still in the bag with the item, explain this to a Style Advisor in-store. Some managers will exercise discretion, particularly if the item is clearly unworn. If the item has been clearly worn or washed, your options narrow significantly. Consider selling on Poshmark, Depop, or Facebook Marketplace - Aritzia items hold resale value better than most brands.

Reason 3: Final Sale Item

Officially, this is non-negotiable. Items marked 50% or more off are final sale and Aritzia's policy states no returns, no exchanges, no credit.

That said, some shoppers have had success contacting Concierge and politely requesting a "one-time courtesy exception" for a size exchange or store credit. Success rates are low for first-time buyers but reportedly higher for longtime loyal customers. Frame it as a sizing issue rather than buyer's remorse - and be genuinely polite. A TikTok user even went viral showing how she emailed Concierge about a final sale exchange denial, and they eventually approved a size swap.

💡 Tip: When contacting Concierge about a denial, be polite and specific. Explain the issue clearly, mention how long you've been shopping at Aritzia, and ask if there's anything they can do as a one-time exception. Concierge agents generally have more flexibility than in-store associates.

Reason 4: Lost Receipt (In-Store Purchase)

If you have an Aritzia account, the purchase may be linked to your profile. Show your credit card statement as proof of purchase. Without any proof, you may still receive merchandise credit at the current selling price - which could be lower than what you paid if the item has since gone on sale.

Reason 5: PayPal/Klarna Refund Not Appearing

If you returned a PayPal or Klarna purchase in-store and expected a refund to that account - it won't happen. In-store returns for these payment methods result in exchanges or merchandise credit only. For an actual PayPal/Klarna refund, you must return by mail. If you mailed the return and the refund hasn't posted after 14 business days, contact Concierge first, then PayPal or Klarna directly.

Escalation Path

If your initial request is denied and you believe it shouldn't have been:

1. Style Advisor - The first person you'll talk to in-store. Limited override authority.

2. Store Manager - Ask to speak with a manager. They have more flexibility on borderline cases.

3. Concierge (Phone/Chat/Email) - Call 1-855-ARITZIA (274-8942) or start a live chat. Concierge agents can often approve exceptions that store staff can't.

4. Follow-Up Email - If the phone call doesn't resolve it, send a detailed email through Aritzia's contact page. Written requests create a paper trail.

Some retailers like REI offer much more flexible return policies - see our rei return policy guide. For truly hassle-free returns, retailers like Zappos set the standard - check our zappos return policy. Off-price retailers vary in strictness too - see our nordstrom rack return policy for comparison.

Aritzia Return Tips and Hacks to Save Money

After verifying the policy and reading hundreds of user experiences, here are the most actionable tips for getting the best outcome on an Aritzia return.

1. Return online orders in-store to skip the $8 fee. This is the #1 hack. Walk into any Aritzia boutique with your online order and the return is completely free - no shipping fee, no packaging needed, and the refund typically processes immediately. It's better in every way.

2. Always create an Aritzia account before buying. In the US, account holders get free return shipping. Even if you prefer guest checkout, the few seconds it takes to create an account can save you $8+ on every return.

3. Set a calendar reminder for Day 12 after the shipping date. Your refund window is 14 days from shipping, and you need to factor in the time to actually initiate and mail the return. A Day 12 reminder gives you a two-day buffer to act.

4. Keep all tags on until you're 100% certain. Try the item on at home over a base layer or undergarment so you don't need to remove tags. Once tags come off, your return options shrink dramatically.

5. Check for price adjustments. If an item you bought drops in price within 14 days of the shipping date, contact Concierge and request a price adjustment - a refund of the difference. The item must still be in stock in your exact size and color. This works for both regular and sale price drops.

6. Know the discount tier before buying during sales. During Clientele and seasonal sales, ask the Style Advisor whether the item is under or over the 50% threshold. That one question determines whether you can return it at all.

7. For gifts, always request a gift receipt at checkout. Without one, the refund defaults to the buyer's payment method and standard return windows apply. With a gift receipt, the recipient can get merchandise credit on their own timeline during the holiday extension period.

8. Screenshot your order confirmation and shipping email. These contain the dates you'll need to calculate your return deadline. Don't rely on memory - that's how people miss the 14-day window.

Similar fashion sites have their own return strategies - see our revolve return policy guide. Competitor Free People has different return rules too - check our free people return policy for comparison.

Non-Returnable Items at Aritzia: Complete List

Before you even start the return process, make sure your item isn't on this list. Aritzia will not accept returns on:

• Final sale items - anything marked at 50% off or greater

• All sale items purchased in-store in Canada - regardless of discount percentage (per CA FAQ page and user reports)

• Intimates

• Hosiery

• Face masks

• Personalized or customized items

• Gift cards - cannot be redeemed for cash unless required by law

• Items that have been washed, worn, or damaged

• Items with tags removed

• Items returned after 30 days from shipping date (online) or purchase date (in-store)

• Swimwear returned in-store - must be returned online only, with hygiene liner attached

💡 Tip: When in doubt, check your order details or ask a Style Advisor before removing tags. Once tags are off and the item shows any sign of wear, you've essentially made a final purchase.

Other fashion retailers have different non-returnable lists - see our urban outfitters return policy for comparison. For fewer restrictions overall, check our abercrombie return policy guide.

Frequently Asked Questions About Aritzia Returns

How many days do I have to return something to Aritzia?

You have 14 days from the shipping date for online orders or 14 days from the purchase date for in-store buys to get a full refund. Between 15 and 30 days, you'll receive merchandise credit on a Digital Gift Card. After 30 days, Aritzia no longer accepts returns.

Can I return sale items to Aritzia?

It depends on the discount. Sale items under 50% off can be returned within 14 days for merchandise credit or an exchange - no cash refund. Items discounted 50% or more are final sale and cannot be returned, exchanged, or credited under any circumstances.

Can I return Aritzia final sale items?

Officially, no. Final sale means no returns, exchanges, or credits. However, contacting Aritzia Concierge to politely request a one-time exception has reportedly worked for some customers - particularly loyal shoppers requesting a size exchange rather than a refund. Success is not guaranteed.

Does Aritzia charge for return shipping?

It depends on your location and account status. In the US, returns are free for account holders. Guest checkout customers pay $8.00 plus tax. In Canada, all online returns cost $8.00 plus tax regardless of account status. Returning online orders to an Aritzia boutique is always free in both countries.

Can I return an online order to an Aritzia store?

Yes - and it's the recommended method. Returning online orders in-store is free (no $8 shipping fee), the refund processes immediately in most cases, and you don't need to deal with packaging or shipping. Bring your packing slip or order confirmation email.

How long does an Aritzia refund take?

In-store returns are typically immediate. Mailed returns take 7–10 business days after Aritzia receives the package. Your bank or credit card company may add another 3–5 business days for the refund to appear on your statement.

Is Aritzia's return policy different in Canada?

Yes, in several important ways. Canadian shoppers always pay the $8 return fee for online returns - there's no free option even with an account. In-store sale items in Canada may be final sale regardless of the discount percentage. Returns must be to a boutique in the same country where the purchase was made. For a more generous return window in athleisure, see our lululemon return policy guide.

What is Aritzia's holiday return policy?

Purchases made between approximately November 1 and December 24 receive an extended return window, typically lasting until early January (historically January 4–8). Regular-priced gifts qualify for a full refund by the deadline. Sale items follow standard rules. No in-store returns or exchanges are processed on December 24 or December 26.

Can I return to Aritzia without a receipt?

In-store returns require a valid receipt. For online purchases, your order history serves as proof of purchase. If you've lost your receipt and don't have an account, you may be able to get store credit at the current selling price by showing a credit card statement and valid ID - but this is at the store's discretion.

What happens if I return an Aritzia item after 14 days?

Between 15 and 30 days from the shipping date (online) or purchase date (in-store), you'll receive merchandise credit on a Digital Gift Card instead of a cash refund. After 30 days, Aritzia will not accept the return at all. Some brands offer much more flexible returns - see our patagonia return policy for comparison.

Can I return swimwear to Aritzia in store?

No - swimwear (tops, bottoms, one-pieces, and swim accessories) must be returned online only. Aritzia boutiques will not process swimwear returns. The hygiene liner must still be attached for the return to be accepted.

Does Aritzia track returns or blacklist frequent returners?

There are unconfirmed reports suggesting Aritzia may track return frequency. However, normal shopping behavior - like ordering two sizes and returning one - is extremely unlikely to trigger any issues. Excessive returns (returning 100% of purchases regularly) might eventually draw attention, but the average shopper has nothing to worry about.

Can I get a price adjustment from Aritzia?

Yes - within 14 days of the shipping date, if an item you purchased drops in price and remains in stock in your exact size and color, you can contact Concierge to request a price adjustment. They'll refund the difference to your original payment method. For footwear-specific return info, see our dsw return policy. Similar retailers have different windows - check our american eagle return policy for comparison.

Navigate Aritzia Returns With Confidence

The Aritzia return policy isn't the most shopper-friendly in fashion retail - but now that you know the rules, you can work within them without losing money or missing deadlines.

Three things to remember above everything else: your refund window starts from the shipping date (not delivery), Aritzia's sale structure has three tiers with very different return rights, and returning online orders in-store is always free and immediate. Those three facts alone will save you from the most common mistakes.

If you're about to make a return, start now at Aritzia's official returns page. And set a calendar reminder for Day 12 after your shipping date - it's the simplest way to protect your refund window.

This guide was last verified on March 19, 2026. We monitor Aritzia's policy pages for changes and update this guide accordingly. If you notice anything that's changed, feel free to reach out - keeping this accurate helps everyone.

Also shop at Zara? Check our zara return policy guide for a side-by-side comparison.